Shipping Policy

Last updated: 27 August 2026

Free delivery throughout the United Kingdom. Allow 6 to 12 working days between placing your order and receiving it.

Free UK delivery

We offer free delivery on every order shipped to a United Kingdom address, with no minimum spend.

Delivery times

Stage	Time
Order processing	2 to 3 working days
Transit	4 to 9 working days
Estimated total	6 to 12 working days

Orders are prepared Monday to Friday once payment has been received. Orders placed at the weekend or on a bank holiday are processed on the next working day. These times are estimates: delays outside our control can occur (customs checks, seasonal peaks, severe weather).

Order cut-off time

Cut-off time: 6:00 pm (GMT). Orders received after this time are processed on the next working day.

Where your parcel ships from

Nelvoire works with a network of partner warehouses. Depending on availability, your order may be dispatched from any one of them. All applicable UK taxes are included in the price you see — there is nothing extra to pay on delivery.

Orders with several items

If your order contains more than one item, the items may reach you in separate parcels and on different dates, at no extra cost. You receive a tracking number for each parcel.

Tracking your order

As soon as your order ships you receive an email with your tracking number. You can follow your parcel at any time from our Track Your Order page. Tracking can take 24 to 72 hours to activate.

Delivery area

We currently deliver throughout the United Kingdom. We do not deliver to PO Box addresses or to unverified collection points.

Incorrect address

Please check your address carefully when ordering. If you spot a mistake, contact us within 12 hours at support@nelvoire.com — after that, the order is likely to have already entered picking.

Failed delivery or returned parcels

If a delivery fails because of incorrect address details or repeated unsuccessful delivery attempts, the parcel may be returned to us. If that happens we will contact you to arrange a new shipment; additional shipping costs may apply.

Lost or damaged parcels

If your parcel is lost or damaged in transit, contact us at support@nelvoire.com. We open an investigation with the carrier and arrange a replacement or a refund if the parcel is confirmed lost.